Product Support

Standard Product Support

By purchasing a product from Softing Industrial Automation GmbH, you are entitled to our standard product support for the current version and the previous version of the affected product. This is under the provision that the end of the standard product support communicated in advance via the Softing website has not yet been reached!

Inquiries to standard product support should only be made using the online form (https://industrial.softing.com/services-center/product-support/support-form.html). Filling out the form completely and accurately makes the processing of your inquiry easier and faster.

Standard product support is provided by support engineers via email during Softing Industrial Automation GmbH's business hours - typically Monday to Thursday between 9:00 a.m. and 5:00 p.m. and Friday from 9:00 a.m. to 2:00 p.m. (CET).

Standard product support is provided within the scope of available capacities and in line with the general terms and conditions applicable to standard product support at Softing Industrial Automation GmbH.

All standard product support services are provided according to the priorities set by Softing Industrial Automation GmbH.