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We support you with the installation, configuration and optimum operation of our products!
By purchasing a product from Softing Industrial Automation GmbH, you are entitled to our standard product support for the current version and the previous version of the affected product. This is under the provision that the end of the standard product support communicated in advance via the Softing website has not yet been reached!
Inquiries to standard product support should only be made using the online form (https://industrial.softing.com/services-center/product-support/support-form.html). Filling out the form completely and accurately makes the processing of your inquiry easier and faster.
Standard product support is provided by support engineers via email during Softing Industrial Automation GmbH's business hours - typically Monday to Thursday between 9:00 a.m. and 5:00 p.m. and Friday from 9:00 a.m. to 2:00 p.m. (CET).
Standard product support is provided within the scope of available capacities and in line with the general terms and conditions applicable to standard product support at Softing Industrial Automation GmbH.
All standard product support services are provided according to the priorities set by Softing Industrial Automation GmbH.
By purchasing a product from Softing Industrial Automation GmbH, you receive the right to our standard product support for the current version and the previous version of the affected product, provided that the end of standard product support communicated in advance via the Softing website has not yet been reached!
Requests to Standard Product Support must be made exclusively using the online form (https://industrial.softing.com/de/services/produktsupport/supportformular.html). Complete and accurate completion of the form facilitates and speeds up processing.
Standard product support is usually provided by support technicians via e-mail during Softing Industrial Automation GmbH's business hours - typically Monday to Thursday between 9.00 and 17.00 and Fridays from 9.00 to 14.00 (CET). Standard product support shall be provided within the scope of available capacities, in accordance with Softing Industrial Automation GmbH and the general terms and conditions applicable to standard product support at Softing Industrial Automation GmbH.
All standard product support services shall be provided in accordance with the priorities set by Softing Industrial Automation GmbH.
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(865) 251-5244
(Knoxville, TN)
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