Standard Product Support
By purchasing a product from Softing Industrial Automation GmbH, you receive the right to our standard product support for the current version and the previous version of the affected product, provided that the end of standard product support communicated in advance via the Softing website has not yet been reached!
Requests to Standard Product Support must be made exclusively using the online form (https://industrial.softing.com/de/services/produktsupport/supportformular.html). Complete and accurate completion of the form facilitates and speeds up processing.
Standard product support is usually provided by support technicians via e-mail during Softing Industrial Automation GmbH's business hours - typically Monday to Thursday between 9.00 and 17.00 and Fridays from 9.00 to 14.00 (CET). Standard product support shall be provided within the scope of available capacities, in accordance with Softing Industrial Automation GmbH and the general terms and conditions applicable to standard product support at Softing Industrial Automation GmbH.
All standard product support services shall be provided in accordance with the priorities set by Softing Industrial Automation GmbH.
Softing Industrial Support
USA, Canada, Mexico
(865) 251-5244 (Knoxville, TN)
E-mail Request
Callback
Germany HQ
Italy
+39 02 4505171
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