Industrial Services Center

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Register once for the Softing Customer Portal and you will be able to use a range of services without having to reenter your data. Repeated filling in of forms is a thing of the past, whether you wish to subscribe to a newsletter, download a software trial or read one of our white papers.

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Industrial

Services Center

The Services Center provides you with a complete overview of all product related services.
Here you will find information, support and complementary services.

Product Support

- Support request form
- Downloads of software, drivers, etc.
- FAQs
- Tutorial videos

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Know-How

- IIoT and Industry 4.0
- OPC UA
- PROFIBUS

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Discontinued Products

- Information about the respective obsolescence status

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Technology Integration

- Customer-specific development projects with wide range of industrial communication expertise

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Security Information

- Reporting security vulnerabilities
- Overview of security messages

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Downloads

- Trial versions and updates
- Documentation and professional articles
- Certificates

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Claims

- Damage reports
- Warranties
- Repairs

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Name	Purpose	Lifetime	Type	Provider
CookieConsent	Obsolete: Saves your consent to using cookies.	14 days	HTML	Website
menuState	Remebers the menu toggle state.	1 day	HTML	Website
PHPSESSID	Assigns your browser to a session on the server.	session	HTTP	Website
fe_typo_user	Assigns your browser to a session on the server.	session	HTTP	Website
adhoc	Saves the status that you have read the Ad-hoc message.	session	HTTP	Website

Name	Purpose	Lifetime	Type	Provider
wisepops	WisePops is a tool to serve pop up messages. It uses a cookie to prevent the same message being shown more than once. We do not capture personal data in the pop ups.	2 years	HTML	Wisepops
wisepops_visits	WisePops is a tool to serve pop up messages. It uses a cookie to prevent the same message being shown more than once. We do not capture personal data in the pop ups.	2 years	HTML	Wisepops
wisepops_session	WisePops is a tool to serve pop up messages. It uses a cookie to prevent the same message being shown more than once. We do not capture personal data in the pop ups.	session	HTML	Wisepops

Name	Purpose	Lifetime	Type	Provider
_ga	Used to distinguish users.	2 years	HTML	Google
_gid	Used to distinguish users.	1 day	HTML	Google
_gat	Used to throttle request rate.	1 minute	HTML	Google
visitor_idACCOUNTID	The visitor cookie includes a unique visitor ID and the unique identifier for your account. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct Pardot account. The visitor value is the visitor_id in your Pardot account. This cookie is set for visitors by the Pardot tracking code.	10 years	HTML	Pardot
pi_opt_inACCOUNTID	If Tracking Opt-in preferences is enabled, the pi_opt_in cookie is set with a true or false value when the visitor opts in or out of tracking. If a visitor opts in, the value is set to true, and the visitor is cookied and tracked. If the visitor opts out or ignores the opt-in banner, the opt-in cookie value is set to false. The visitor cookie is disabled, and the visitor is not tracked.	10 years	HTML	Pardot
visitor_idACCOUNTID-hash	The visitor hash cookie contains the account ID and stores a unique hash. For example, the cookie name visitor_id12345-hash stores the hash “855c3697d9979e78ac404c4ba2c66533”, and the account ID is 12345. This cookie is a security measure to make sure that a malicious user can’t fake a visitor from Pardot and access corresponding prospect information.	10 years	HTML	Pardot
lpvACCOUNTID	This LPV cookie is set to keep Pardot from tracking multiple page views on a single asset over a 30-minute session. For example, if a visitor reloads a landing page several times over a 30-minute period, this cookie keeps each reload from being tracked as a page view.	30 minutes	HTML	Pardot
pardot	A session cookie named pardot is set in your browser while you’re logged in to Pardot as a user or when a visitor accesses a form, landing page, or page with Pardot tracking code. The cookie denotes an active session and isn’t used for tracking.	10 years	HTML	Pardot
Prism_ACCOUNTID	Store and track interaction.	2 years	HTML	Active Campaign

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