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TeamViewer

Softing offers a fast and easy online-support by using TeamViewer®. After prior agreement with our support team via telephone, a joint PC-conference with one of our colleagues from the support team will be established.

The producer of TeamViewer® provides the following instructions for use:

The PC-conference established via TeamViewer® uses a secured internet server. Your connections are established via fully encrypted data channels using 1024-bit RSA key exchange and 256-bit AES session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today's standards.
The key exchange also guarantees a full client-to-client data protection. This means that even our routing servers will not be able to read the data stream.

Please find further information on security issues on www.teamviewer.com

Our support team may neither see inside your PC nor work with you without your prior approval. Moreover, it is not possible, to remove any data from your PC without notice or authorization. External programs will only be installed if you ask for. You may terminate the PC conference at any time by closing the program.

Please find further information on TeamViewer® on www.teamviewer.com

Every action on your PC or your IT-system during the PC conference requires your active cooperation and is on your own responsibility. Please be aware, that Softing Industrial Automation GmbH does not assume any liability for any failure from the rendered support even if there is a close connection as regards time. This exclusion of liability does not apply to any damages caused by wilful intent or gross negligence or any damages caused by injury of life, of body or of health.
 

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