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Industrial

Support Form

Industrial Support

Your Product Information

Product Name*

Your concern*

Your Personal Information

(Filling out completely and accurately will facilitate and expedite the processing of your request.)

Given Name*

Family Name*

Company (Please complete incl. legal form)*

Street (Company / Site)*

ZIP (Company / Site)*

City (Company / Site)*

Country (Company / Site)*

Mobile Phone (e.g. +49 151 1234567)*

Phone (Business) (e.g. +49 89 1234567)*

Fax

Email (Business)*

Company Website

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Disclaimer

In order to be able to answer your support request quickly and completely, we use the product "Service Cloud" from Salesforce.com. Responsible for the German-speaking region is salesforce.com Germany GmbH, Erika-Mann-Str. 31, 80636 Munich. We have concluded an data processing agreement and standard contractual clauses with Salesforce to ensure the best possible protection for your data. You have the right to object to data processing by us at any time. You can find more information about your rights in the privacy policy.

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Name	Purpose	Lifetime	Type	Provider
CookieConsent	Obsolete: Saves your consent to using cookies.	14 days	HTML	Website
menuState	Remebers the menu toggle state.	1 day	HTML	Website
PHPSESSID	Assigns your browser to a session on the server.	session	HTTP	Website
fe_typo_user	Assigns your browser to a session on the server.	session	HTTP	Website
adhoc	Saves the status that you have read the Ad-hoc message.	session	HTTP	Website

Name	Purpose	Lifetime	Type	Provider
wisepops	WisePops is a tool to serve pop up messages. It uses a cookie to prevent the same message being shown more than once. We do not capture personal data in the pop ups.	2 years	HTML	Wisepops
wisepops_visits	WisePops is a tool to serve pop up messages. It uses a cookie to prevent the same message being shown more than once. We do not capture personal data in the pop ups.	2 years	HTML	Wisepops
wisepops_session	WisePops is a tool to serve pop up messages. It uses a cookie to prevent the same message being shown more than once. We do not capture personal data in the pop ups.	session	HTML	Wisepops

Name	Purpose	Lifetime	Type	Provider
_ga	Used to distinguish users.	2 years	HTML	Google
_gid	Used to distinguish users.	1 day	HTML	Google
_gat	Used to throttle request rate.	1 minute	HTML	Google
visitor_idACCOUNTID	The visitor cookie includes a unique visitor ID and the unique identifier for your account. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct Pardot account. The visitor value is the visitor_id in your Pardot account. This cookie is set for visitors by the Pardot tracking code.	10 years	HTML	Pardot
pi_opt_inACCOUNTID	If Tracking Opt-in preferences is enabled, the pi_opt_in cookie is set with a true or false value when the visitor opts in or out of tracking. If a visitor opts in, the value is set to true, and the visitor is cookied and tracked. If the visitor opts out or ignores the opt-in banner, the opt-in cookie value is set to false. The visitor cookie is disabled, and the visitor is not tracked.	10 years	HTML	Pardot
visitor_idACCOUNTID-hash	The visitor hash cookie contains the account ID and stores a unique hash. For example, the cookie name visitor_id12345-hash stores the hash “855c3697d9979e78ac404c4ba2c66533”, and the account ID is 12345. This cookie is a security measure to make sure that a malicious user can’t fake a visitor from Pardot and access corresponding prospect information.	10 years	HTML	Pardot
lpvACCOUNTID	This LPV cookie is set to keep Pardot from tracking multiple page views on a single asset over a 30-minute session. For example, if a visitor reloads a landing page several times over a 30-minute period, this cookie keeps each reload from being tracked as a page view.	30 minutes	HTML	Pardot
pardot	A session cookie named pardot is set in your browser while you’re logged in to Pardot as a user or when a visitor accesses a form, landing page, or page with Pardot tracking code. The cookie denotes an active session and isn’t used for tracking.	10 years	HTML	Pardot
Prism_ACCOUNTID	Store and track interaction.	2 years	HTML	Active Campaign

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Softing Industrial Support